Our technician, Greg, was informative as to what he would do diagnostically to hopefully find answers to our irregular cooling pattern in our home. Having only been in our new home a couple of weeks we had already had 2 other AC techs unable to find anything "wrong". Greg soon discovered that our refrigerant was low 2 lbs. Additionally he went into attic and discovered a large section of ductwork on the floor of the attic. We had been cooling the attic. This repair was quickly done. Needless to say we purchased a maintenance contract. He changed 2 filters as well. While much more involved than we thought we couldn't be happier to now enjoy cool air and at a lower temp. Greg is a stellar technician. Couldn't be happier with company and with Greg.
We have been with Hyde's for over 20 years. They are very professional and do quality work. Our Tech Jonathan is incredible and and always has our best interest at heart and believes in giving customer service which is rare these days. From sales to service Hyde's is the BEST!
Israel was ontime and very professional. He diagnosed the problem and repaired the unit quickly and correctly. Hydes has a great group of people working for them.
Luis, who did the electrical work for our multiple mini-split install, was wonderful - polite, professional, and knowledgeable.Daniel and his coworker Diego, who did the multiple mini-split install, were terrific, too - likewise polite, professional, and knowledgeable. They also took the time to help us with a few little cosmetic extra requests, which we very much appreciated.In the future we will call Hyde’s first for our climate-control needs.
Excellent service by the technician who provided a comprehensive knowledge of any problems detected and made recommendations as necessary to ensure the performance of my heating at a high level. I would recommend this company for any service work deemed necessary.
Great detail explanation as to service. Fully explained reason for and resolution to low screeching noise at start up to heating system (hopefully completely resolved).
Called in the morning and got service within 2 hours. Jonathan explained the system and the operation in detail He checked out the thermostat and reset for me. Once again Hydes provides superior quality service
Technician 9was on time and very professional. He addressed our needs and explained any and all actions.Thanks for another great experience with your company.
I have used them twice in back to back summers when my AC went out. Since the summers are hot and I had no AC I was able to get appointment right away. This all being done while I was not at the house. The 1st time a part needed ordering and this was during Covid-19, so supply chain had issues. I was the one that had to reach out to them on the status, which kinda sucked, but the morning the part came in, they had one of the owners come out right away to install it. That part was great customer service.
This review is for my first service. it was easy to communicate with all parties via phone call or text. reminder were sent out. i signed up for the silver annual service. i am happy with the service i got.
Thank you James for going beyond the call of duty! As promised, James stopped by our home at the end of his day .... 6:30 Friday evening to double check our new HVAC interface module and new thermostat were working properly. Thank you!
A Family You Can Trust
