A Family You Can Trust
Rating
Reviews
Name: James Burrell
Favorite Aspect of My Job: His favorite aspect of his job is customer service
Hobbies: When James is not repairing air conditioners or performing maintenance, he enjoys spending time watching his daughter play softball and following his favorite sports teams the Lakers and 49’s.es is not repairing air conditioners or performing maintenance, he enjoys spending time watching his daughter play softball and following his favorite sports teams the Lakers and 49’s.
Interesting Fact About Me: James has worked at Hydes for over four years but has worked in the HVAC business for over seven years. He is NATE, EPA, NCI certified and also has four years’ experience in electrical.
Best Advice to Customers: James best advice to customers is, “Always choose Hydes for all your HVAC and electrical needs!”
Customers say: The overall sentiment of the reviews is positive, with a slight inclination towards neutrality. The positive reviews highlight the quality of service, professionalism, and expertise of the technicians, with mentions of promptness, helpfulness, and competence. Customers express satisfaction with the ease of scheduling, clear communication, and the overall experience. The negative reviews are minimal, with complaints mainly centered around scheduling issues and minor inconveniences. However, the positive reviews significantly outweigh the negative ones, indicating a high level of customer satisfaction with Hydes.
James was great. I was able to get a same day appointment for the technician which was wonderful in the emergency situation very professional and honest in all regards.
James was very professional, knowledgeable and courteous.
Great Service!
Very knowledgeable and very courteous Asset to your company
We have always had a good experience with Hydes staff. James performed the necessary work. Punctual and professional.
James was able to get the HVAC up and running in about an hour. I was worried that it would cost much more than it did and take multiple trips to resolve. However, James resolved the issue on the initial visit and our HVAC system is back up and running!!
Overall great experience with Hydes! Ease of scheduling. Clear communication on arrival. Our technician, James, was most personable and helpful! Among the numerous HVAC options in the Coachella Valley, would highly recommend Hydes!
Response from Hydes Air Conditioning:
Thanks for the super review!
We were very pleased with our service call for the maintenance of our system. James was well informed about our Daiken system, careful in our home and at the outdoor unit, and was courteous in answering our questions. Excellent service. Highly recommend Hydes.
James was friendly and professional.
James was on time, very courteous, and efficient. Please thank him again for me!
James was very knowledgeable and personable. Did the service quickly and made some safety recommendations we are considering. Thanks, James
Office will call and get client put on schedule so supply house confirmed parts arrived today
On arrival turn system on but only condenser fan and blower motor would operate. With further inspection I discovered system had a faulty. Dual run capacitor. Installed new 35/5 micro capacitor and cycled system. System will now operate and heat properly. Client is going to call office and pay over the phone.
Performed annual heater maintenance on FAU with heat strip. Checked amps, volt and capacitor. check blower motor and coil for cleanliness. Cycled system from thermostat. Thermostat is operational. System is operating and heating properly.
Performed annual heater maintenance on 2003 carrier split system FAU located in upstairs closet. 16 x 25 x 4 filter did not need to be changed. Checked amps, volts, capacitor and cleaned electrical/burner compartment. Checked gas and static pressures also checked temperature rise and all safety switches. Cycle system from thermostat. Thermostat is operational. Found all electrical and safety components to be within manufacturer specifications. System is operating and heating properly at time of service.
Called and spoke with client explained to her that electrical department will go out and provide estimate to run new wire from condensing unit to indoor head
The system shows Rust signs from past clogged drain. Poured cups of water down condensation drain line condensation drain pan also flush condensation line. Condensation line and drain pan are both draining properly at this time. Client to call in credit card payment.
Install new Honeywell 8000 thermostat and equipment interface module
Perform annual heater maintenance on four Lennox split systems located in separate outside closet. System has 20 x 25 x 4 filters. Checked amps, voltage, capacitor and cleaned burner compartment. Checked gas and static pressure is also check temperature rise and. All four systems are well beyond life expectancy, but are heating proper
Vince spoke with client and explained why we need to upgrade his thermostat. Office will. Schedule.
Adjust gas pressure on ultra low Nox furnace
We are going to on installing circuit board due to parts for equipment being obsolete. I will get with management and supply house to put together an estimate for system replacement.
Installed new circuit board and before applying power to new circuit board, I checked all high voltage wires to ground and wires coming from condensing unit to mini split head located in bedroom will need to be replaced. Faulty wires could be the possible causes of circuit board failure. I will get with electrical department For estimate to run new wire underground, and through conduit.
Upon arrival, turn bedroom unit on heat unit would operate all but the blower motor. But further inspection I discovered system has a faulty capacitor. Installed 15 micro capacitor to test system and system operated properly. Spoke with client and she gave approval for repair. call client son to see if he wanted to use credit card on file. No answer. Wanda would like a paper invoice and then she will mail in a check.
Performed annual heater maintenance on American standard 90% furnace located in outside closet. Changed 20 x 25 by one filter. Filter rack. Checked amps, volts, capacitor for inducer draft motor and all safety switches. Checked gas and static pressures. Also check temperature rise and clean burner compartment. Recommend water safety switch and air scrubber UV bulb replacement. Emailed estimate for both.
Performed annual heater maintenance on carrier furnace located inside attic. Attic access located inside master bedroom closet. Changed 14 x 24 and 20 x 30 filters. Checked amps, volts, capacitor and clean burner compartment. Checked gas and static pressures also checked temperature rise, and all safety switches. Cycled system from nest thermostat. Thermostat is operational. Found all electrical and safety components to be within manufactured specifications. System is operating and heating properly at time of service.
Upon arrival, client stated he attempted to change the thermostat and it would not work. With further inspection, I discovered system had a blown fuse. Replaced fuse and reinstalled Honeywell 8000 thermostat. Cycled system and made sure equipment module and wireless condenser module were both connected. System is operating properly.
Upon arrival, found bedroom unit thermostat blank. Reboot thermostat and thermostat is now operating.
Supply house received the wrong circuit board. They are going to try to find correct board. If circuit board cannot be found due to systems age and parts for unit being obsolete. The only option would be to replace mini split. emailed estimate for mini split replacement if board cannot be found.
Install surge protectors on both package units. These surge protectors only protect HVAC equipment. performed annual heater maintenance on two American standard rooftop pack unit. 2017 and 2006. Change standard Lakes filters. Checked amps, volts and cleaned electrical compartment. Checked gas and static pressures. Also checked temperature rise and all safety switches. Found all electrical and safety components to be within manufactured specifications. Both systems are operating and heating properly at time of service
Ceiling Fan Installation: A homeowner requested better air circulation in their living room. We installed a modern ceiling fan with adjustable speed controls, improving airflow and adding an elegant touch.
Furnace Repair Service: A client experienced frequent heating interruptions. We replaced a faulty flame sensor and conducted a full system check, ensuring reliable heating performance and safety.
Putting job on hold I will need to get with management to see if this thermostat is compatible with Honeywell zone system
Performed annual heater maintenance on 2005 furnace located inside garage. Changed 18 x 25 by one filter located in furnace cabinet. Checked amps, volt, capacitor, and cleaned the electrical and burner apartment. Checked gas and static pressures. Also check temperature rise and all safety switches. System as well beyond life, expectancy, but is operating and heating properly at time of service. Systems blower wheel on housing could use a cleaning. Prior technician has already informed client.
Performed annual heater maintenance on two 2016 American standard split systems FAU located in outside closet and garage. Changed customer supplied 20 x 25 by one filters. Check amps, volts, and cleaned electrical compartment. Checked gas and static pressure is also checked temperature rise And all safety switches. Found all electrical and safety components to be within manufactured specifications gave gave client pamphlet for Reme Halo air purifier.
Performed annual heater maintenance on Rudd split system FAU located in hall closet. Changed 14 x 25 by one filter. Checked amps, volt, capacitor and clean burner compartment. Checked gas and static pressures. Also checked temperature rise and all safety switches. Cycled system from Honeywell 6000 thermostat. Thermostat is operational. Found all electrical and safety components to be within manufactured specifications. System is operating and heating properly at time of service. also spoke with client about HVAC surge protectors emailed estimate.
